Terms of service

1. Definitions

The terms used in these Terms have the following meanings:

1. Service Provider: Inbright Łukasz Andrzejewski, with its registered office in Poznań, ul. Wiedeńska 125, 60-683, NIP: 781-169-56-08, REGON: 301253426, providing services consisting of making virtual environments available in the cloud.
2. Customer: a natural person, a legal person or an organisational unit without legal personality that uses the Services of the Service Provider.
3. Service: a service provided by the Service Provider consisting of making available virtual machines with an operating system and software, in one of two variants: Training Environment or Sandbox VM.
4. Training Environment: a variant of the Service consisting of making available a group of virtual machines for the purposes of a training session, course or workshop organised by the Customer for End Users.
5. Sandbox VM: a variant of the Service consisting of making available a single virtual machine with full administrator privileges (root/sudo), intended for individual development, testing or educational use by the Customer itself.
6. Terms: this document, which sets out the rules for the provision of the Services.
7. Virtual Machine: a virtual computer with an operating system made available to the Customer as part of the Service.
8. Rental Period: the period, agreed with the Customer, for which the virtual machines are made available.
9. Content: any data, files, computer programs, scripts, text, graphic and audio materials and other information placed, processed or stored by the Customer, or by persons for whom the Customer is responsible, using the Services.
10. End User: a natural person who uses the Services through an account or access credentials made available by the Customer (in particular training participants, employees and subcontractors). In the case of Sandbox VM, the Customer is at the same time the sole End User.
11. Security Incident: any actual or suspected event that may result in a breach of the security of IT systems, a breach of the confidentiality, integrity or availability of data, or a breach of the law or of the Terms in connection with the use of the Services.

2. Scope of application

These Terms set out the rules and conditions for the provision of the Services by the Service Provider and the rights and obligations of the Customer. Provisions that apply to only one variant of the Service are expressly marked as such.

1. Scope of services: Training Environment

Under the Training Environment variant, the Service Provider provides:

• A group of virtual machines with a preinstalled operating system (Debian, Ubuntu, Zorin OS or another agreed system)
• Access to the machines through a web interface (remote desktop in the browser) and SSH
• Installation of the software specified by the Customer before the start of the Rental Period
• An instructor panel giving access to the participants' machines
• A shared file area for the training group
• Technical support with regard to the operation of the infrastructure
• Backups of the environment
• Monitoring of service availability

2. Scope of services: Sandbox VM

Under the Sandbox VM variant, the Service Provider provides:

• A single virtual machine with the chosen operating system (Debian, Ubuntu or another agreed system)
• Access via SSH and a web interface
• Full administrator privileges (root/sudo) on the machine made available
• The ability for the Customer to install software on its own
• Optionally, the ability to take a snapshot of the machine's state, with availability to be agreed when the order is placed
• Backups of the environment
• Technical support with regard to the availability of the infrastructure

3. Technical requirements

The following are required in order to use the Services:

• Internet access with a bandwidth of at least 10 Mb/s
• A web browser (Chrome 142+, Firefox 145+, Edge 142+, Safari 18.3+) for web access
• An SSH client for terminal access

Important: The Service Provider is not liable for the quality of the Customer's internet connection.

1. Ordering process

The Service is ordered:

• By e-mail: kontakt@klasawchmurze.pl
• By telephone: +48 661-941-034

2. Content of the order: Training Environment

An order for the Training Environment variant should include:

• The Customer's details (company name/first name and surname, address, NIP)
• The number of virtual machines required
• The machine configuration (RAM, CPU, disk)
• The Rental Period (start and end dates)
• The required operating system
• The list of software to be installed
• The preferred method of contact

3. Content of the order: Sandbox VM

An order for the Sandbox VM variant should include:

• The Customer's details (first name and surname or company name, address, NIP where applicable)
• The machine configuration (RAM, CPU, disk)
• The Rental Period
• The required operating system
• Information on any snapshot requirements

4. Order confirmation

The Service Provider confirms receipt of the order and presents a price offer within 24 business hours. The contract is concluded when the Customer accepts the offer.

5. Conclusion and termination of contracts

• The contract for the provision of Services is concluded when the Customer accepts the price offer presented by the Service Provider.
• The contract is concluded for a fixed term corresponding to the Rental Period specified in the order.
• The Customer may give notice of termination of the contract before the start of the Rental Period by submitting a declaration in documentary form (e-mail) to the address given in the Terms.
• The Service Provider may terminate the contract with immediate effect or suspend the provision of the Services if the Customer breaches the provisions of the Terms.

1. Prices

Prices for the Services are set individually on the basis of the chosen variant of the Service, the configuration of the virtual machines, the number of machines and the Rental Period. Prices are given in Polish zloty (PLN) as net prices, to which VAT is added at the applicable rate.

2. Payment terms

• 100% before the start of the provision of the Service (prepayment)
• By bank transfer to the bank account specified on the pro forma invoice
• Within 3 business days of the date of issue of the pro forma invoice

3. Invoice

The Service Provider issues a VAT invoice once the payment has been credited. The invoice is sent to the e-mail address specified by the Customer.

4. Discounts

The Service Provider may grant discounts on the terms set out in the offer or under the benefits programme described on the website.

• Under the referral programme, a new Customer receives a 10% discount on its first paid order if, when placing that order, it names the referring person or company.
• The referring person or company receives a 10% discount on its next order after the referred Customer has paid for its first order.
• An early booking discount of 10% may be granted for a training environment if the order is confirmed at least 30 days before the start of the Rental Period.
• Discounts cannot be combined, exchanged for cash or transferred to another Customer. Where the conditions for several discounts are met, a single discount, the most favourable one, is applied.
• The Service Provider may refuse to grant a discount in the event of abuse of the programme, in particular self-referral or referral between entities settling accounts under the same NIP.

1. Obligations of the Service Provider

• Providing the Services in accordance with the order and these Terms
• Ensuring availability of the Services at a level of 99% during the Rental Period (excluding planned maintenance work)
• Giving notice without undue delay of planned interruptions in the provision of the Services
• Providing technical support from 9:00 to 17:00 on business days
• Protecting the Customer's data in accordance with the applicable law

2. Rights of the Service Provider

• Suspending the provision of the Services in the event of non-payment
• Carrying out maintenance work after giving the Customer prior notice
• Terminating the contract if the Customer breaches the Terms

3. Obligations of the Customer

• Using the Services in accordance with their intended purpose and the applicable law
• Paying for the Services on time
• Not disclosing access credentials to unauthorised persons
• Reporting any irregularities noticed without undue delay
• Complying with the security rules and the acceptable use policy
• Bearing sole responsibility for the Content and for all actions taken using the virtual machines assigned to it
• Ensuring that the Content and the manner in which the Services are used do not infringe the rights of third parties
• Informing the Service Provider without undue delay of any detected or suspected Security Incident

4. Prohibited activities

The Customer may not use the Services for:

• Activities contrary to Polish or international law
• Sending spam or distributing malicious software
• Attacks on external computer systems or network infrastructure
• Infringing the intellectual property rights of third parties
• Overloading the infrastructure in a manner that prevents other users from using it
• Cryptocurrency mining or other computations that place a heavy load on the infrastructure
• Mass network scanning, penetration tests directed at external systems or password-cracking attempts without the prior written consent of the Service Provider

Security and penetration testing within the Customer's own Sandbox VM environment is permitted solely within the scope of the virtual machine made available and may not cover the Service Provider's infrastructure or external systems.

If prohibited activities are detected, the Service Provider may immediately suspend the provision of the Services without refunding the fees paid.

5. Liability for the actions of End Users

In the Training Environment variant, the Customer bears full liability for the actions of End Users (training participants) as for its own actions, including for any damage caused to the Service Provider or to third parties.

In the Sandbox VM variant, the Customer is the sole End User and bears sole liability for all actions performed on the virtual machine made available.

1. Limitation of the Service Provider's liability

The Service Provider is not liable for:

• Loss of data caused by the actions of the Customer
• Damage resulting from improper use of the Services
• Problems resulting from the quality of the Customer's internet connection
• The operation of software installed by the Customer or at its request
• Damage resulting from actions taken by the Customer using root/sudo privileges in the Sandbox VM variant
• Indirect damage, including loss of profits

2. Backups

The Service Provider makes backups of the infrastructure but does not guarantee that data can be recovered in every case. The Customer is responsible for making its own backups of important data, in particular in the Sandbox VM variant, in which the Customer installs and configures software on its own.

3. Monitoring of Content

The Service Provider is under no obligation to monitor the Content or the Customer's activity on an ongoing basis, but is entitled to use monitoring mechanisms and to record operational data to the extent necessary to provide the Services and to ensure the security of the infrastructure.

4. Indemnity

The Customer undertakes to indemnify the Service Provider and to cover any reasonable costs incurred by the Service Provider in connection with claims brought against it by third parties or public authorities that relate to the Content or to the manner in which the Services are used by the Customer or End Users.

1. Submitting complaints

Complaints concerning the Services provided should be submitted:

• By e-mail to: kontakt@klasawchmurze.pl
• By telephone: +48 661-941-034
• By registered letter to the address of the Service Provider's registered office

2. Handling of complaints

The Service Provider responds to a complaint no later than 14 days from the date of its receipt. The response is sent to the contact details specified by the Customer.

The rules for processing the Customers' personal data are set out in a separate document, the Privacy Policy, available on the Service Provider's website.

1. Licence to use preinstalled software

• The Service Provider represents that it holds the rights to use the software preinstalled on the virtual machines and is entitled to allow the Customer to use that software.
• Upon conclusion of the contract, the Service Provider grants the Customer a non-exclusive, non-transferable licence to use the preinstalled software for the purpose of performing the Service, namely, as applicable: conducting training or development and testing use in accordance with the Terms.
• The remuneration for the Services includes the remuneration for the licence granted to the software preinstalled by the Service Provider.
• The Customer is not entitled to copy, reproduce, decompile or modify the software preinstalled by the Service Provider.

2. Software installed by the Customer (Sandbox VM)

In the Sandbox VM variant, the Customer may install software on the virtual machine made available on its own. The Customer bears sole responsibility for holding the appropriate licences for the software installed and for ensuring that its use complies with the applicable law. The Service Provider is not responsible for the operation of software installed by the Customer.

3. No transfer of intellectual property rights

The conclusion of the contract and the use of the Services do not result in the transfer to the Customer of any economic copyrights (autorskie prawa majątkowe) or other intellectual property rights held by the Service Provider or by third parties.

The Service Provider advises that the use of the Services involves specific risks typical of services provided by electronic means, in particular:

• The possibility of receiving unsolicited information (spam)
• The risk of malicious software (malware, viruses, ransomware)
• The risk of phishing and the takeover of authentication credentials
• The risk of unauthorised access to data if the Customer fails to exercise due caution

To reduce these risks, the Service Provider recommends:

• Using up-to-date system and antivirus software
• Using strong, unique passwords and changing them periodically
• Logging out of the session after finishing work with the Service
• Exercising caution when opening attachments and links from unknown sources

The provisions of this section apply only to Customers who are consumers within the meaning of the Civil Code (Kodeks cywilny).

The Service consisting of making a cloud-hosted virtual environment available, in both the Training Environment variant and the Sandbox VM variant, constitutes a digital service within the meaning of the Consumer Rights Act (ustawa o prawach konsumenta).

A consumer who has concluded a distance contract with the Service Provider may withdraw from the contract within 14 days without giving any reason. The period for withdrawal from the contract begins on the day the contract is concluded.

The consumer may use out-of-court procedures for handling complaints and pursuing claims; in particular, the consumer may ask a district (municipal) consumer ombudsman (powiatowy (miejski) rzecznik konsumentów) for assistance or turn to an entity authorised to resolve consumer disputes out of court. The register of such entities is kept by the President of the Office of Competition and Consumer Protection (UOKiK), and information about them is available at uokik.gov.pl. Using these procedures is voluntary.

1. Amendment of the Terms

The Service Provider reserves the right to amend the Terms. The Customer will be informed of any amendments 14 days in advance. Amendments do not apply to contracts already concluded.

2. Governing law

In matters not governed by these Terms, the provisions of Polish law apply, in particular those of the Civil Code.

3. Dispute resolution

Any disputes arising from the performance of the Services will be resolved by the court having jurisdiction over the Service Provider's registered office.

4. Waiver of the Customer's claims

The Customer undertakes not to bring claims for damages against the Service Provider to the extent that the damage is connected with a breach of the Terms, of the law or of the rights of third parties by the Customer or by End Users.